Refund and Cancellation Policy

You may request cancellation within seven calendar days of purchase by emailing hello@impulsum.ai from the address associated with the business account. Include the business name, invoice or transaction reference, purchase date, and reason for the request.

A cancellation stops future use or renewal as confirmed by our support team. Cancellation does not automatically create a refund where the Service has already been activated, substantially delivered, or used.

We review refund requests where:

• a duplicate or incorrect charge has been confirmed;
• activation could not be completed because of an issue attributable to Impulsum and we could not provide a reasonable remedy;
• the purchased digital Service materially differs from the confirmed order and the issue is reported within seven calendar days; or
• a refund is required under applicable law.

Unless required by law or agreed in writing, completed implementation, configuration, migration, training, consulting, and onboarding work is not refundable once delivery has begun. Fees for a subscription period already used are also not refundable. Any different commitment in a signed order form takes precedence for that purchase.

Approved refunds are initiated to the original payment method within 10 calendar days after approval. Your bank, UPI app, card network, or payment provider may require additional time to show the credit. We will provide the available refund reference after initiation.

Refunds are limited to the amount actually received for the affected purchase. Tax treatment and payment-provider charges are handled in accordance with applicable law and the original transaction.

If the concern relates to setup, access, product behaviour, or a payment status, contact us promptly. We may offer correction, re-performance, or another reasonable remedy before deciding a refund request, without limiting rights available under applicable law.