Refund and Cancellation Policy

This policy applies to Impulsum software products (Impulsum POS and Force360). Consulting services are governed by the terms of the signed proposal or statement of work.

You may request cancellation within seven calendar days of purchase by emailing support@impulsum.ai from the address associated with the business account. Include the business name, invoice or transaction reference, purchase date, and reason for the request.

A cancellation stops future use or renewal as confirmed by our support team. Cancellation does not automatically create a refund where the Service has already been activated, substantially delivered, or used.

We review refund requests where:

• a duplicate or incorrect charge has been confirmed;
• activation could not be completed because of an issue attributable to Impulsum and we could not provide a reasonable remedy;
• the purchased digital Service materially differs from the confirmed order and the issue is reported within seven calendar days; or
• a refund is required under applicable law.

Unless required by law or agreed in writing, completed implementation, configuration, migration, training, and onboarding work isnot refundable once delivery has begun. Fees for a subscription period already used are also not refundable. Any different commitment in a signed order form takes precedence for that purchase.

Approved refunds are processed within 2 business days of approval. The amount is credited to the original payment method or the customer's bank account within 5-7 business days after processing. We share the refund reference once the refund is processed; your bank, UPI app or card network shows the credit within that window.

Refunds are limited to the amount actually received for the affected purchase. Tax treatment and payment-provider charges are handled in accordance with applicable law and the original transaction.

If the concern relates to setup, access, product behaviour, or a payment status, contact us promptly. We may offer correction, re-performance, or another reasonable remedy before deciding a refund request, without limiting rights available under applicable law.